
Try Before You Buy
We are excited to announce our collaboration with Try with Mirra. It is very important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our products before you buy, completely risk-free!
How it Works
Add to Cart: Use the Try Before You Buy button when adding items to your cart. Checkout & Authorization: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
Receive and Try: Once your order arrives, you will have 4 days to try on the items.
Complete Order: We'll send you a link via email and SMS to access your Customer Portal and complete the order. Select your order and follow the steps to finalise your purchase. You'll only be charged for the items you decide to keep.
Returns
If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.
Return Guidelines:
Returns must be posted within 3 days of completing the order. If you return all items from the order, a $10 restocking fee will be applied.
Frequently Asked Questions
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, if you need to edit your order information—such as delivery address or contact number—please contact our customer service team immediately at jason@fluidapex.com and we will assist you if the order has not yet been dispatched.
What is your returns policy?
What is your returns policy?
We offer a 15-day return policy from the date of delivery. To be eligible, items must be unused, in the same condition you received them, and in their original packaging with tags still attached. Proof of purchase is required. Please contact us atjason@fluidapex.comto initiate the process. Returns that are lost in transit are not our responsibility, so we recommend using a tracked shipping service.
How long does shipping take?
How long does shipping take?
For customers in Australia, standard shipping typically takes 3–7 business days depending on your location. All orders are processed within 1–2 business days. Once dispatched, you will receive a tracking number via email. Free shipping applies to all orders over $120 AUD.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, but you must contact us immediately atjason@fluidapex.com. We can only change the address if your order has not yet been processed or dispatched. Once shipped, we are unable to redirect the package.
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